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Privacy Policy

Effective Date: 1/1/2026

Introduction

Rhino Roofing respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

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By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information You Provide

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We may collect personal information that you voluntarily provide when you:

  • Request a quote or estimate

  • Schedule a service appointment

  • Contact us through our website, email, or phone

  • Sign up for newsletters or promotional communications

  • Create an account on our website

  • Fill out forms or surveys

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This information may include:

  • Full name

  • Home or business address

  • Email address

  • Phone number

  • Property details and photos

  • Payment information (processed securely through third-party payment processors)

  • Communication preferences

  • Any other information you choose to provide

 

Information Collected Automatically

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When you visit our website, we may automatically collect certain information, including:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Referring website

  • Pages visited and time spent on pages

  • Date and time of visit

  • Geographic location (general)

We collect this information through cookies, web beacons, and similar technologies.

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Information from Third Parties

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We may receive information from:

  • Credit reporting agencies (for financing applications)

  • Insurance companies (for claims processing)

  • Business partners and referral sources

  • Public records (property ownership, permits)

How We Use Your Information

We use the information we collect to:

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Provide Services:

  • Process service requests and quotes

  • Schedule and complete roofing projects

  • Communicate about your project status

  • Process payments and billing

  • Maintain records of services provided

 

Improve Our Business:

  • Analyze website usage and improve user experience

  • Develop new services and offerings

  • Conduct market research and surveys

  • Train staff and improve service quality

 

Marketing and Communications:

  • Send promotional emails about services, special offers, and updates

  • Provide maintenance reminders and seasonal tips

  • Share company news and educational content

  • Respond to your inquiries and support requests

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Legal and Safety:

  • Comply with legal obligations and regulations

  • Protect against fraud and unauthorized transactions

  • Enforce our Terms and Conditions

  • Resolve disputes and troubleshoot problems

  • Maintain insurance and warranty records

How We Share Your Information

We do not sell your personal information. We may share your information with:

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Service Providers:

  • Payment processors

  • Website hosting and IT services

  • Marketing and analytics platforms

  • Customer relationship management (CRM) systems

  • Scheduling and project management tools

 

Business Partners:

  • Manufacturers (for warranty registration)

  • Material suppliers (for orders and delivery)

  • Subcontractors (when necessary for service completion)

  • Insurance companies (for claims and coverage)

  • Financing companies (with your consent)

 

Legal Requirements:

  • Law enforcement or government agencies when required by law

  • In response to legal process (subpoenas, court orders)

  • To protect our rights, property, or safety

  • To enforce our policies and agreements

 

Business Transfers:

  • In connection with a merger, acquisition, or sale of assets

  • Information may be transferred to the new owner

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences

  • Analyze website traffic and usage patterns

  • Provide personalized content and advertisements

  • Enable certain website features

 

Types of Cookies We Use:

  • Essential Cookies: Necessary for website functionality

  • Analytics Cookies: Help us understand how visitors use our site

  • Marketing Cookies: Used to deliver relevant advertisements

  • Preference Cookies: Remember your settings and choices

 

Managing Cookies: You can control cookies through your browser settings. Note that disabling cookies may limit website functionality.

Third-Party Services

Our website may contain links to third-party websites, including:

  • Social media platforms

  • Review sites

  • Manufacturer websites

  • Payment processors

 

We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Secure server infrastructure

  • Encrypted data transmission (SSL/TLS)

  • Access controls and authentication

  • Regular security assessments

  • Employee training on data protection

 

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

Data Retention

We retain your personal information for as long as necessary to:

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  • Fulfill the purposes described in this policy

  • Comply with legal obligations

  • Resolve disputes and enforce agreements

  • Maintain warranty and service records

 

Specific retention periods vary based on the type of information and legal requirements.

Your Privacy Rights

Depending on your location, you may have the right to:

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Access and Portability:

  • Request a copy of your personal information

  • Receive your information in a portable format

 

Correction:

  • Request correction of inaccurate or incomplete information

 

Deletion:

  • Request deletion of your personal information (subject to legal requirements)

 

Opt-Out:

  • Unsubscribe from marketing communications

  • Opt out of certain data collection practices

 

Objection and Restriction:

  • Object to certain processing of your information

  • Request restriction of processing in certain circumstances

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To Exercise Your Rights: Contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe as required by law.

Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

Email Communications

Marketing Emails: We may send promotional emails about our services, special offers, and updates. You can unsubscribe at any time using the link in our emails or by contacting us.

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Transactional Emails: We will send service-related emails about your projects, appointments, and account. These emails are necessary for providing our services and cannot be opted out of while you are a customer.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

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  • Posting the updated policy on our website

  • Updating the "Effective Date" at the top of this policy

  • Sending email notification for significant changes

 

Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Dispute Resolution

Governing Law: These Terms are governed by the laws of Arkansas.

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Dispute Resolution Process:

  • Initial disputes should be directed to our customer service team

  • If unresolved, parties agree to attempt mediation before pursuing litigation

  • Any legal action must be brought in the courts of Saline County, Arkansas

14. Insurance and Licensing

Rhino Roofing maintains:

  • General liability insurance

  • Workers' compensation insurance (where required)

  • All necessary state and local licenses and permits

15. Customer Responsibilities

As a customer, you agree to:

  • Provide accurate information about your property and roofing needs

  • Disclose any known issues, hazards, or special conditions

  • Ensure safe access to your property for our crew

  • Obtain any necessary HOA approvals or permits (if applicable)

  • Make timely payments according to agreed terms

  • Allow us reasonable access to complete the work

16. Force Majeure

We are not liable for delays or failure to perform due to circumstances beyond our control, including:

  • Severe weather conditions

  • Natural disasters

  • Government restrictions or regulations

  • Material or labor shortages

  • Public health emergencies

17. Privacy and Data Collection

Your use of our website and services is also governed by our Privacy Policy. We collect and use your information as described in that policy.

18. Marketing Communications

By providing your contact information, you may receive:

  • Project updates and communications

  • Promotional offers and company updates

  • Service reminders and maintenance tips

You may opt out of marketing communications at any time by contacting us or using the unsubscribe link in emails.

19. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website or services after changes constitutes acceptance of the modified Terms. Material changes will be communicated via email or website notice.

21. Entire Agreement

These Terms, together with our Privacy Policy and any written service agreements, constitute the entire agreement between you and Rhino Roofing regarding the use of our website and services.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

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Rhino Roofing
303 N Market St

Benton, AR 72015
Phone: 501-813-9009
Email: arrhinoroofing@gmail.com
Hours: 8am - 5pm, Monday - Friday

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We will respond to your inquiry in a timely manner.

Last Updated: 1/5/2026

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This Privacy Policy is effective as of the date listed above and applies to all information collected by Rhino Roofing through our website and services.

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