Privacy Policy

Effective Date: 1/1/2026
Last Updated: 1/15/2026

Introduction

Rhino Roofing respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information You Provide

We may collect personal information that you voluntarily provide when you:

Request a quote or estimate
Schedule a service appointment
Contact us through our website, email, or phone
Sign up for newsletters or promotional communications
Create an account on our website
Fill out forms or surveys

This information may include:

Full name
Home or business address
Email address
Phone number
Property details and photos
Payment information (processed securely through third-party payment processors)
Communication preferences
Any other information you choose to provide

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

IP address
Browser type and version
Device information
Operating system
Referring website
Pages visited and time spent on pages
Date and time of visit
Geographic location (general)

We collect this information through cookies, web beacons, and similar technologies.

1.3 Information from Third Parties

We may receive information from:

Credit reporting agencies (for financing applications)
Insurance companies (for claims processing)
Business partners and referral sources
Public records (property ownership, permits)

2. How We Use Your Information

We use the information we collect to:

Provide Services:

Process service requests and quotes
Schedule and complete roofing projects
Communicate about your project status
Process payments and billing
Maintain records of services provided
Send appointment reminders and service updates via SMS/text

Improve Our Business:

Analyze website usage and improve user experience
Develop new services and offerings
Conduct market research and surveys
Train staff and improve service quality

Marketing and Communications:

Send promotional emails about services, special offers, and updates
Send promotional SMS/text messages (with your consent)
Provide maintenance reminders and seasonal tips
Share company news and educational content
Respond to your inquiries and support requests

Legal and Safety:

Comply with legal obligations and regulations
Protect against fraud and unauthorized transactions
Enforce our Terms and Conditions
Resolve disputes and troubleshoot problems
Maintain insurance and warranty records

3. SMS/Text Messaging and A2P Compliance

3.1 SMS Consent and Opt-In

By providing your mobile phone number and opting in to receive text messages from Rhino Roofing, you expressly consent to receive SMS/text messages from Rhino Roofing, which may include:

Appointment reminders and confirmations
Project status updates
Service-related notifications
Promotional offers and marketing messages (if you opt in)
Customer service communications

Consent to receive text messages is not a condition of purchase.

3.2 Message Frequency and Charges

Message frequency varies depending on your interaction with our services. You may receive up to 10 messages per month for promotional content, and additional transactional messages as needed for active projects. Message and data rates may apply based on your mobile carrier's plan.

3.3 Opt-Out and HELP Information

To stop receiving text messages, reply STOP to any message from us
To get help, reply HELP to any message or contact us at 501-813-9009
After you send STOP, we will send one final message confirming your opt-out
You can also opt out by contacting us at arrhinoroofing@gmail.com

3.4 A2P Compliance and Data Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties except:

Subcontractors in support services (such as customer service) - permitted only for service delivery
Our SMS service provider for message delivery purposes only

We comply with all applicable regulations regarding Application-to-Person (A2P) messaging, including:

10DLC registration requirements
TCPA (Telephone Consumer Protection Act) compliance
Carrier-specific guidelines and filtering requirements
The Campaign Registry (TCR) registration standards

3.5 SMS Data Retention

We retain SMS opt-in consent records and message logs as required by law and carrier regulations, typically for a minimum of 4 years to demonstrate compliance with TCPA and A2P requirements.

More details may be found in our Terms of Service.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers:

Payment processors
Website hosting and IT services
Marketing and analytics platforms
Customer relationship management (CRM) systems
Scheduling and project management tools
SMS/text messaging service providers (for message delivery only)

Business Partners:

Manufacturers (for warranty registration)
Material suppliers (for orders and delivery)
Subcontractors (when necessary for service completion, including customer service support)
Insurance companies (for claims and coverage)
Financing companies (with your consent)

Legal Requirements:

Law enforcement or government agencies when required by law
In response to legal process (subpoenas, court orders)
To protect our rights, property, or safety
To enforce our policies and agreements

Business Transfers:

In connection with a merger, acquisition, or sale of assets
Information may be transferred to the new owner

5. Email Communications

Marketing Emails: We may send promotional emails about our services, special offers, and updates. You can unsubscribe at any time using the link in our emails or by contacting us.

Transactional Emails: We will send service-related emails about your projects, appointments, and account. These emails are necessary for providing our services and cannot be opted out of while you are a customer.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences
Analyze website traffic and usage patterns
Provide personalized content and advertisements
Enable certain website features

Types of Cookies We Use:

Essential Cookies: Necessary for website functionality
Analytics Cookies: Help us understand how visitors use our site
Marketing Cookies: Used to deliver relevant advertisements
Preference Cookies: Remember your settings and choices

Managing Cookies: You can control cookies through your browser settings. Note that disabling cookies may limit website functionality.

7. Third-Party Services

Our website may contain links to third-party websites, including:

Social media platforms
Review sites
Manufacturer websites
Payment processors

We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

8. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

Secure server infrastructure
Encrypted data transmission (SSL/TLS)
Access controls and authentication
Regular security assessments
Employee training on data protection
Secure SMS gateway connections with encryption

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

9. Data Retention

We retain your personal information for as long as necessary to:

Fulfill the purposes described in this policy
Comply with legal obligations
Resolve disputes and enforce agreements
Maintain warranty and service records
Meet SMS/A2P compliance requirements (minimum 4 years for consent records)

Specific retention periods vary based on the type of information and legal requirements.

10. Your Privacy Rights

Depending on your location, you may have the right to:

Access and Portability:

Request a copy of your personal information
Receive your information in a portable format

Correction:

Request correction of inaccurate or incomplete information

Deletion:

Request deletion of your personal information (subject to legal requirements)

Opt-Out:

Unsubscribe from marketing communications
Opt out of certain data collection practices

Objection and Restriction:

Object to certain processing of your information
Request restriction of processing in certain circumstances

To Exercise Your Rights: Contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe as required by law.

11. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

Posting the updated policy on our website
Updating the "Effective Date" at the top of this policy
Sending email notification for significant changes

Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Rhino Roofing
303 N Market St

Benton, AR 72015
Phone: 501-813-9009
Email: arrhinoroofing@gmail.com
Hours: 8am - 5pm, Monday - Friday

We will respond to your inquiry in a timely manner.

Last Updated: 1/15/2026

This Privacy Policy is effective as of the date listed above and applies to all information collected by Rhino Roofing through our website and services.